Secor Chrysler Dodge, Jeep Ram Promaster is seeking a highly motivated, skilled, and experienced preferred Service Advisor. We have very busy service departments that pride itself on excellent customer relations in a state-of-the-art facility. The ideal candidate should be able to track multiple client accounts while giving progress updates and explaining vehicle needs. Must be a team player with great people, computer, paperwork, and phone skills. Willing to train the right candidate! Part Time Opportunities available as well!
• Service Advisors greet customers and assist them with any inquiries they may have
• Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
• Consult with customer on applicable service specials
• Service Advisors prioritize required services, and should be prepared to provide options upon request
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes
• Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customer
• Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle
• Previous experience in a service advisory role preferred
• Strong customer service background a must
• CDK experience is preferred but not required.
• Positive attitude
• Customer focused
• Clean driving record with a valid license
• Ability to put together a complete repair estimate based on customer needs and manufacturer's recommended services.
• Schedule appointments and contact customers with changes to estimate or time promised
• Deliver vehicles to customers, review work performed, explain charges and answer questions